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Call Center Software From Five9 Call Center Software From Five9

Check out the benefits associated with Five9 software!

Product Literature
Product Literature
14 jplist-folder-All-Posts-340 Product-Literature-Product-Literature jplist-topic-call-center jplist-topic-contact-center jplist-topic-Five9 0 262287 262287 Check out the benefits associated with Five9 software! 

Call Center Software From Five9

Product Literature

Check out the benefits associated with Five9 software!

A Practical Guide to AI in the Contact Center A Practical Guide to AI in the Contact Center

Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But ...

eBook
eBook
15 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 eBook-eBook jplist-topic-ACV jplist-topic-Ai jplist-topic-Artificial-Intelligence jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Cti jplist-topic-IVR 0 214373 214373 Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But before you rush to deploy an AI tool, let’s separate fact from fiction. What are the practical benefits of AI today? What kind of challenges arise from automation? What are the underlying technologies at play? In this e-book, we will answer these questions and more. We will examine AI from a pragmatic lens and offer suggestions to minimize costs and maximize returns.

A Practical Guide to AI in the Contact Center

eBook

Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But before you ...

The Inevitable Healthcare IT Shift to Cloud The Inevitable Healthcare IT Shift to Cloud

The future of healthcare is at our doorstep, and cloud plays an important part in that future. With cloud, we have collaborative technology ...

eBook
eBook
16 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 eBook-eBook jplist-topic-ACV jplist-topic-Ai jplist-topic-Ccaas jplist-topic-cloud jplist-topic-contact-center jplist-topic-Healthcare jplist-topic-IVR 0 214324 214324 The future of healthcare is at our doorstep, and cloud plays an important part in that future. With cloud, we have collaborative technology for a great digital transformation. Now, we face the difficult task of putting together the right pieces.

The Inevitable Healthcare IT Shift to Cloud

eBook

The future of healthcare is at our doorstep, and cloud plays an important part in that future. With cloud, we have collaborative technology for a ...

Depend on the Five9 Cloud Depend on the Five9 Cloud

Moving on premises solutions to the cloud is compelling for a number of reasons but there are still some areas of potential risk around ...

White Paper
White Paper
17 jplist-folder-All-Posts-340 White-Paper-White-Paper jplist-topic-ACV jplist-topic-AVR jplist-topic-Ccaas jplist-topic-cloud jplist-topic-contact-center jplist-topic-Cti jplist-topic-Five9 0 214323 214323 Moving on premises solutions to the cloud is compelling for a number of reasons but there are still some areas of potential risk around picking the right vendor. This white paper is designed to help you assess and evaluate the Five9 cloud solutions as viable replacements for on premises contact center infrastructure. It was written to provide an understanding of how Five9 software development and company processes meet the reliability, scalability, security, and quality requirements of your contact center.

Depend on the Five9 Cloud

White Paper

Moving on premises solutions to the cloud is compelling for a number of reasons but there are still some areas of potential risk around picking the ...

Smarter Support for the Complex Conversations Smarter Support for the Complex Conversations

By the time your customer calls your business, they’ve likely exhausted several other channels. Over the past six years, voice has ...

eBook
eBook
18 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 eBook-eBook jplist-topic-Skype-Subject-Matter-Experts 0 194531 194531 By the time your customer calls your business, they’ve likely exhausted several other channels. Over the past six years, voice has transitioned to primarily an escalation channel. Other digital channels now comprise most initial interactions. Customers search for their answers through self-service on your website and via online forums.

Smarter Support for the Complex Conversations

eBook

By the time your customer calls your business, they’ve likely exhausted several other channels. Over the past six years, voice has transitioned to ...

Dreamforce Dreamforce

Five9 and Salesforce

November 06, 2017 In-Person Event
In-Person Event
19 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 In-Person-Event-In-Person-Event jplist-topic-Acd jplist-topic-Ccaas jplist-topic-Cloud-Contact-Center jplist-topic-contact-center jplist-topic-Dreamforce jplist-topic-IVR jplist-topic-Salesforce San-Francisco 11/06/2017 11/07/2017 11/08/2017 11/09/2017 0 160572 160572

Dreamforce

In-Person Event

Relate Live by Zendesk Relate Live by Zendesk

Five9 and Zendesk

October 23, 2017 In-Person Event
In-Person Event
20 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 In-Person-Event-In-Person-Event jplist-topic-Acd jplist-topic-Ccaas jplist-topic-cloud jplist-topic-Cloud-Contact-Center jplist-topic-contact-center jplist-topic-Five9 jplist-topic-IVR New-York 10/23/2017 10/24/2017 10/25/2017 0 160571 160571

Relate Live by Zendesk

In-Person Event

CRMUG Nashville 2017 Summit CRMUG Nashville 2017 Summit

Five9 and Microsoft

Join us at CRMUG Nashville Summit and see how Five9 brings powerful CTI voice capabilities (screen pop) to Microsoft Dynamics. The Five9 ...

October 10, 2017 In-Person Event
In-Person Event
21 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 In-Person-Event-In-Person-Event jplist-topic-Ccaas jplist-topic-Cloud-Contact-Center jplist-topic-contact-center jplist-topic-Five9 Nashville 10/10/2017 10/11/2017 10/12/2017 10/13/2017 0 160570 160570 Join us at CRMUG Nashville Summit and see how Five9 brings powerful CTI voice capabilities (screen pop) to Microsoft Dynamics. The Five9 Adapter for Microsoft Dynamics CRM increases agent productivity and improves omnichannel customer experience for contact centers and call centers of all sizes.

CRMUG Nashville 2017 Summit

In-Person Event

Join us at CRMUG Nashville Summit and see how Five9 brings powerful CTI voice capabilities (screen pop) to Microsoft Dynamics. The Five9 Adapter for ...

Oracle Open World Oracle Open World

Five9 and Oracle

Visit Five9 at Oracle Open World this October. See how the Five9® Adapter for Oracle Service Cloud is a prebuilt integration that enables ...

October 01, 2017 In-Person Event
In-Person Event
22 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 In-Person-Event-In-Person-Event jplist-topic-Ccaas jplist-topic-cloud jplist-topic-contact-center jplist-topic-Five9 jplist-topic-Oow jplist-topic-Oracle jplist-topic-Oracle-Open-World San-Francisco 10/01/2017 10/02/2017 10/03/2017 10/04/2017 10/05/2017 0 160569 160569 Visit Five9 at Oracle Open World this October. See how the Five9® Adapter for Oracle Service Cloud is a prebuilt integration that enables agents to access the softphone telephony, email, and chat toolbar, with all interaction controls from within the Oracle Service Cloud desktop.

Oracle Open World

In-Person Event

Visit Five9 at Oracle Open World this October. See how the Five9® Adapter for Oracle Service Cloud is a prebuilt integration that enables agents to ...

ICMI Contact Center Demo ICMI Contact Center Demo

Join Five9 At ICMI's Contact Center Demo & Conference, where your team will develop useful tools and learn new technology to improve call ...

September 25, 2017 In-Person Event
In-Person Event
23 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 In-Person-Event-In-Person-Event jplist-topic-Call-Center-Conference jplist-topic-Call-Center-Training jplist-topic-Five9 Las-Vegas 09/25/2017 09/26/2017 09/27/2017 0 160568 160568 Join Five9 At ICMI's Contact Center Demo & Conference, where your team will develop useful tools and learn new technology to improve call center operations.

ICMI Contact Center Demo

In-Person Event

Join Five9 At ICMI's Contact Center Demo & Conference, where your team will develop useful tools and learn new technology to improve call center ...

An IT Checklist for Cloud Based Global.. → An IT Checklist for Cloud Based Global Architecture.. →

This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure. It was ...

White Paper
White Paper
24 jplist-folder-All-Posts-340 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-cloud jplist-topic-Cloud-Contact-Center jplist-topic-contact-center jplist-topic-Five9 jplist-topic-global 0 159126 159126 This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure. It was written to provide an understanding of how software development and company processes can impact vendor aptitude. Business buyers will likely focus on whether a particular cloud solution will be a good fit for the business problem. That leaves IT and other tech savvy decision makers to help the company determine if the solution will provide the right capabilities in a secure and reliable manner for years to come.

An IT Checklist for Cloud Based Global Architecture.. →

White Paper

This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure. It was written to ...

Five9 Summer Release 2017 Messaging Five9 Summer Release 2017 Messaging

Slide Presentation
Slide Presentation
25 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 Slide-Presentation-Slide-Presentation jplist-topic-Ccaas jplist-topic-cloud jplist-topic-contact-center jplist-topic-Digital-Transformation jplist-topic-Global-Voice 0 158874 158874

Five9 Summer Release 2017 Messaging

Slide Presentation

Five9 Summer Release 2017 Overview Five9 Summer Release 2017 Overview

Presentation
Presentation
26 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 Presentation-Presentation jplist-topic-Ccaas jplist-topic-Cloud-Contact-Center jplist-topic-contact-center jplist-topic-Customer-Experience jplist-topic-Five9 jplist-topic-Global-Voice 0 158873 158873

Five9 Summer Release 2017 Overview

Presentation

Digital Transformation eBook Digital Transformation eBook

Summer Release '17

Digital transformation is a concept that companies have defined and redefined multiple times in the scope of several decades. For the ...

eBook
eBook
27 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 eBook-eBook jplist-topic-Ccaas jplist-topic-Cloud-Contact-Center jplist-topic-contact-center jplist-topic-Digital-Transformation jplist-topic-Five9 jplist-topic-Global-Voice 0 158872 158872 Digital transformation is a concept that companies have defined and redefined multiple times in the scope of several decades. For the purpose of this e-book, we will revisit digital transformation as a construct of emerging cloud customer relationship management platforms (CRM), cloud contact center and other software as a service (SaaS) technologies; cloud infrastructure; advanced analytics engines and artificial intelligence. Through this lens, we will address digital transformation as a metamorphic process by which companies improve operational efficiency and depart from generalized marketing, sales and customer service to pursue specific and individualized approaches that improve profits, customer satisfaction and customer retention.

Digital Transformation eBook

eBook

Digital transformation is a concept that companies have defined and redefined multiple times in the scope of several decades. For the purpose of this ...

Five9 Summer Release 2017 Product Launch Five9 Summer Release 2017 Product Launch

Five9 Launches Major Release for Global Enterprises, Providing a Powerful Cloud Platform That Enables Digital Transformation

Press Release
Press Release
28 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 Press-Release-Press-Release jplist-topic-Ccaas jplist-topic-Cloud-Contact-Center jplist-topic-contact-center jplist-topic-Five9 jplist-topic-Global-Voice jplist-topic-Summer-Release 0 158871 158871 Five9 Launches Major Release for Global Enterprises, Providing a Powerful Cloud Platform That Enables Digital Transformation

Five9 Summer Release 2017 Product Launch

Press Release

Five9 Launches Major Release for Global Enterprises, Providing a Powerful Cloud Platform That Enables Digital Transformation

Five9 Global Voice Five9 Global Voice

Summer Release '17

Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. ...

Data Sheet
Data Sheet
29 jplist-folder-All-Posts-340 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Cloud-Contact-Center jplist-topic-CONTACTCENTER jplist-topic-Customer-Experience jplist-topic-Customer-Jouryney jplist-topic-Five9 jplist-topic-Global-Voice 0 158870 158870 Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to deliver amazing customer experiences anywhere in the world with carrier grade voice quality.

Five9 Global Voice

Data Sheet

Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to ...

Five9 and Skype For Business Integration Five9 and Skype For Business Integration

Data Sheet
Data Sheet
30 jplist-folder-All-Posts-340 Data-Sheet-Data-Sheet jplist-topic-Cloud-Contact-Center jplist-topic-Zendesk 0 154283 154283

Five9 and Skype For Business Integration

Data Sheet

Five9 and Zendesk Integrated Solution Five9 and Zendesk Integrated Solution

Five9 features integrated solution with Zendesk Contact Center

Data Sheet
Data Sheet
31 jplist-folder-All-Posts-340 Data-Sheet-Data-Sheet jplist-topic-Cloud-Contact-Center jplist-topic-Zendesk 0 98869 98869

Five9 and Zendesk Integrated Solution

Data Sheet

Five9 Summer Release 2016 Five9 Summer Release 2016

New VCC Product Update

Data Sheet
Data Sheet
32 jplist-folder-All-Posts-340 Data-Sheet-Data-Sheet jplist-topic-Cloud-Contact-Center jplist-topic-Skypeforbusiness jplist-topic-Zendesk 0 98842 98842

Five9 Summer Release 2016

Data Sheet

Datasheet- Announcing the Five9 Freedom.. → Datasheet- Announcing the Five9 Freedom Release for 2015

The Simply Smart Cloud Contact Center

Introducing a revolutionary new Five9 agent desktop— reimagined to maximize agent productivity, with smarter adapters for both ...

Product Literature
Product Literature
33 jplist-folder-All-Posts-340 Product-Literature-Product-Literature jplist-topic-Five9-Connect jplist-topic-Modern-Design jplist-topic-Multichannel jplist-topic-Next-Best-Actions jplist-topic-Oracle-Adapter jplist-topic-Personalized-Dashboards jplist-topic-Salesforce-Adapter jplist-topic-Unified-Multichannel-History 0 160932 160932 Introducing a revolutionary new Five9 agent desktop— reimagined to maximize agent productivity, with smarter adapters for both Salesforce and Oracle, and a suite of cloud APIs architected for pure cloud integrations.

Datasheet- Announcing the Five9 Freedom Release for 2015

Product Literature

Introducing a revolutionary new Five9 agent desktop— reimagined to maximize agent productivity, with smarter adapters for both Salesforce and ...

Datasheet- Inside the Five9 Cloud Datasheet- Inside the Five9 Cloud

A Technical Overview of the Five9 System

To manage millions of calls every day, Five9 relies on a combination of redundant data centers, state-of-the-art server architecture, 24/7 ...

Article
Article
34 jplist-folder-All-Posts-340 Article-Article jplist-topic-Internet-Protocol-Security jplist-topic-pstn jplist-topic-SIP-Gateway jplist-topic-Virtual-Private-Network jplist-topic-voip 0 160931 160931 To manage millions of calls every day, Five9 relies on a combination of redundant data centers, state-of-the-art server architecture, 24/7 traffic monitoring, and security measures that far exceed industry standards. The result—powerful, scalable, and secure cloud solutions that some of the biggest names in business trust to run their contact center

Datasheet- Inside the Five9 Cloud

Article

To manage millions of calls every day, Five9 relies on a combination of redundant data centers, state-of-the-art server architecture, 24/7 traffic ...

Solution Brief: Multichannel Applications.. → Solution Brief: Multichannel Applications Powered by Five9.. →

Meet your customers on their channel of choice. Engage with customers through social media, live chat, email, or mobile devices. Give your ...

Article
Article
35 jplist-folder-All-Posts-340 Article-Article 0 160930 160930

Solution Brief: Multichannel Applications Powered by Five9.. →

Article

Meet your customers on their channel of choice. Engage with customers through social media, live chat, email, or mobile devices. Give your agents the ...

Datasheet- Integrate With Oracle RightNow.. → Datasheet- Integrate With Oracle RightNow Cloud Service

Five9 delivers a more meaningful customer experience, every time

Five9 easily connects to Oracle RightNow Cloud Service, creating a single, powerful customer experience ecosystem that helps organizations ...

Article
Article
36 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 Article-Article jplist-topic-Acd jplist-topic-Customer-Data jplist-topic-Oracle jplist-topic-PC jplist-topic-Rightnow jplist-topic-Work-At-Home 0 160929 160929 Five9 easily connects to Oracle RightNow Cloud Service, creating a single, powerful customer experience ecosystem that helps organizations keep clients happy—and improve the bottom line.

Datasheet- Integrate With Oracle RightNow Cloud Service

Article

Five9 easily connects to Oracle RightNow Cloud Service, creating a single, powerful customer experience ecosystem that helps organizations keep ...

Datasheet- Integrate With Salesforce Datasheet- Integrate With Salesforce

Five9 accelerates results with superior customer connections

Five9 enriches the Salesforce user experience by integrating its best-of- breed contact solutions into the application, taking agent ...

Article
Article
37 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 Article-Article jplist-topic-Click-To-Call jplist-topic-CTI-Adapter jplist-topic-CTI-Integrations jplist-topic-OpenCTI jplist-topic-Sales-Cloud jplist-topic-Service-Cloud 0 160928 160928 Five9 enriches the Salesforce user experience by integrating its best-of- breed contact solutions into the application, taking agent productivity to new heights.

Datasheet- Integrate With Salesforce

Article

Five9 enriches the Salesforce user experience by integrating its best-of- breed contact solutions into the application, taking agent productivity to ...

Datasheet- Five9 Application Integration Datasheet- Five9 Application Integration

We plug into your world

Advanced integration solutions. No coding required. We make implementation easy, configuration a breeze, and data access instantaneous. ...

Product Literature
Product Literature
38 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 Product-Literature-Product-Literature jplist-topic-Cloud-APIs jplist-topic-CRM-Integrations jplist-topic-Leads360 jplist-topic-Microsoft-Dynamics jplist-topic-Netsuite jplist-topic-Oracle jplist-topic-Rightnow jplist-topic-Salesforce jplist-topic-Web-Connectors 0 160926 160926 Advanced integration solutions. No coding required. We make implementation easy, configuration a breeze, and data access instantaneous. With Five9 Cloud APIs, Connectors, and CRM Integrations--we take complexity out of the contact center.

Datasheet- Five9 Application Integration

Product Literature

Advanced integration solutions. No coding required. We make implementation easy, configuration a breeze, and data access instantaneous. With Five9 ...

Datasheet- Inbound Cloud Contact Center Datasheet- Inbound Cloud Contact Center

Simplicity for the Business User. Rich Functionality for the Enterprise.

Business moves fast. So should your contact center. With the simplicity of the Five9 Inbound Cloud Contact Center, you can configure your ...

Product Literature
Product Literature
39 jplist-folder-All-Posts-340 Product-Literature-Product-Literature jplist-topic-cloud jplist-topic-Customer-Experience jplist-topic-Customer-Service jplist-topic-Customer-Support jplist-topic-Inbound jplist-topic-Inbound-Contact-Center 0 160925 160925 Business moves fast. So should your contact center. With the simplicity of the Five9 Inbound Cloud Contact Center, you can configure your contact center in as little as an hour.

Datasheet- Inbound Cloud Contact Center

Product Literature

Business moves fast. So should your contact center. With the simplicity of the Five9 Inbound Cloud Contact Center, you can configure your contact ...

Datasheet- Outbound Cloud Contact Center Datasheet- Outbound Cloud Contact Center

Power Your Sales Performance and Triple Your Productivity

Leverage our automated dialer technologies and campaign management tools, to enable your agents, inside sales, and lead generation teams to ...

Product Literature
Product Literature
40 jplist-folder-All-Posts-340 Product-Literature-Product-Literature jplist-topic-Dialer jplist-topic-Outbound jplist-topic-Power-Dialer jplist-topic-Predictive-Dialer jplist-topic-Preview-Dialer jplist-topic-Progressive-Dialer jplist-topic-sales jplist-topic-Tcpa 0 160924 160924 Leverage our automated dialer technologies and campaign management tools, to enable your agents, inside sales, and lead generation teams to improve contact ratios and uncover more sales.

Datasheet- Outbound Cloud Contact Center

Product Literature

Leverage our automated dialer technologies and campaign management tools, to enable your agents, inside sales, and lead generation teams to improve ...

Datasheet- Five9 Blended Cloud Contact Center Datasheet- Five9 Blended Cloud Contact Center

Triple Your Productivity While Improving Customer Satisfaction

Get all the benefits of feature-rich, on-premise systems with none of thehassle. The Five9 Virtual Contact Center (VCC) suite gives your ...

Product Literature
Product Literature
41 jplist-folder-All-Posts-340 jplist-folder-All-Posts-340 Product-Literature-Product-Literature jplist-topic-Agent-Optimization jplist-topic-Blended-Contact-Center 0 160922 160922 Get all the benefits of feature-rich, on-premise systems with none of thehassle. The Five9 Virtual Contact Center (VCC) suite gives your peoplethe tools they need to make powerful customer connections whiledelivering the results your business requires.

Datasheet- Five9 Blended Cloud Contact Center

Product Literature

Get all the benefits of feature-rich, on-premise systems with none of thehassle. The Five9 Virtual Contact Center (VCC) suite gives your peoplethe ...

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